Effective date: November 27, 2025

Hey, it’s Marcel. I print, sign, and pack every order myself in my Almaty studio — that means each piece gets my full attention before it heads out. Here’s the full scoop on how and when your art will arrive.

Processing Time
– Orders are typically printed and shipped within 1-2 weeks of payment confirmation.
– If I’m slammed with a big drop or holiday rush, I’ll email you an update (usually it’s faster than that).
– Custom requests? Let’s chat — I can often speed things up.

Shipping Method
We use KazPost (Kazakhstan’s national postal service) for reliable, tracked international delivery. DHL is avalable on an individual basis.
– All packages include tracking — you’ll get the number via email once it ships.
– I’ll also share real-time updates if there’s any hiccup.

Delivery Times

Times are estimates based on my experience and KazPost averages (customs can add 1-3 days). From Almaty:

Destination	Estimated Delivery Time
Kazakhstan (domestic)	2-5 business days
Europe (EU)	7-21 business days
United States	7-21 business days
Rest of World (Canada, Australia, etc.)	10-30 business days

These are door-to-door estimates. Weekends/holidays don’t count, and peak seasons (Black Friday, holidays) might add a few days.

Shipping Costs

– Free worldwide shipping on all orders right now — my way of saying thanks for supporting independent art!
– This promo covers standard KazPost rates (up to 2kg packages).
– Heads-up: As I add more merch and grow, I might introduce flat rates later (I’ll email everyone if that happens). No surprises.

Tracking & Support

– You’ll get a tracking link the moment it ships (check your spam folder if needed).
– Track it anytime via prefered tracking service.
– Lost or delayed? Message me right away at me@marceldeneuve.com. I’ll sort it out fast — often with a free reship if needed.

Customs & Duties

– For international orders: You’re responsible for any import duties, taxes, or fees (rare for art under $100-200 value, but it happens).
– I declare everything accurately as “art prints/merch” with low value to minimize issues.
– Pro tip: EU/US buyers, check your country’s rules for gifts under €150/$800 to avoid extras.

Local Pickup (Almaty)

If you’re nearby, skip the wait — pick up directly from my studio. It’s free, instant, and you can see the work in person. Just email or message to schedule.

I’m all about making this easy and exciting for you. Shipping from Kazakhstan means your art travels a cool journey, but if you have questions (or want express options down the line), hit me up anytime.

Thanks for choosing my work — can’t wait for it to land on your wall ♡

— Marcel